Welcome to roseplusfoodstuff.com ! Before you begin using our services, please take a moment to carefully read and understand the following terms and conditions. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website.
Thank you for choosing Rose Plus Food Stuff LLC. To ensure a smooth and transparent experience for our clients, we have outlined our Booking, Refunds, and Cancellation Policy below.
Return and Refund Policy
- Products can be returned within 5 working days if any defects are found on the merchandise.
- Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim a refund of the paid amount. No refund shall be made once the 48hr delivery window starts. In the case of Courier, product cancellation is not possible if the product is dispatched.
- Cancellation of order shall be made by mail with Subject: ” Cancellation Request” and sent to our email ID. Mail shall contain the following details –
- Order ID:
- Cancellation Reason:
- Refund Account Details:
- Cancellation shall be initiated after a formal order cancellation request is received.
- Refund shall be made under the following conditions:
- Order was cancelled.
- Order was not delivered to the recipient. ( This does not include the case for unfounded recipient )
- If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
- A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.
- In case of Cancellation, a 5% charge will be applicable. You will be refunded for the cancelled product, within 7 days of cancellation.
- You will be liable to pay one-way shipping charges, in case of cancellation.
- Any discounted or exempted amount can not be claimed for refund.
- In all matters concerning Cancellation and refund, Rose Plus Food Stuff LLC. shall have the deciding hand.
- Rose Plus Food Stuff LLC. may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
- If you have any questions/comments about our Cancellation And Refund Policy, please email us.